FAQ - Vibrave

FAQ

Orders:

1. How to cancel an order?

  1. Once payment is made your order can be cancelled only if it’s 2 working days prior to the delivery date.
  2. Cancellation of an order will happen when there are no stocks available on the respective product and the Customer Care will inform you in such instances and arrange a refund or a replacement.
  3. Your order could be cancelled due to unavailability of the item , wrong product being advertised or wrong price being advertised.

2. How to get confirmation of an order?

Once the payment has been made you will received an email & SMS confirming the item you have purchased.

3. What are the delivery methods?

Deliver to my Address

  1. Orders will be delivered to the location provided by you within 5-7 working days

Delivery Cost

  1.  If the delivery location is within Colombo - delivery cost of Rs.350/- added to the total order value.
  2. - If the delivery location is out of Colombo - delivery cost of Rs.450/- added to the total order value.


Note :
Delivery of the items will be based on the availability of the item you have ordered and on the delivery location.
Delivery period provided in our site will neither form a condition nor a warranty on the delivery period.

Payments:

1. What are the payment methods?

  • We accept payments via Visa, Master or AMEX.

2. Is it safe to make online payments?

At the time of payment, you will be directed to the respective payment gateway which is secured with a 128-bit secure socket layer encryption connection of the respective bank.
Once the payment is made you will be re-directed back to Vibravee.com
If any clarification is required about the safety on the online payment contact relevant credit card customer center

3. What should I do if my payment fails?

In case of a payment failure, please retry ensuring,

1. Information passed on to payment gateway is accurate i.e.: account details, billing address, password (for net banking)
2. Your Internet connection is not disrupted in the process
3. Verify with the Bank whether your card has sufficient funds to make the necessary payments.