At VIBRAVE we value you, and we strive for transparency in our interactions with you. We seek to make your online experience with us fun, efficient and as personalized as you would like. You should be able to find the fashion looks you desire as quickly as possible. If you want to hear from us, you can set that up with us. If you decide you’ve heard enough from us for a while, you can do that too! The information that we obtain from or about you, whether directly or indirectly, helps us understand you better and improve your shopping and other experiences with us.

Above it all, though, our main goals are to gain and maintain your trust, including by addressing any questions or concerns you might have about the privacy and safety of your personal information when it is in our hands. 


From the first moment you interact with us, we collect personal information about you. Sometimes we collect personal information automatically when you interact with our Services and sometimes we collect the personal information directly from you. At times, we may collect personal information about you from other sources and third parties, even before our first interaction.

Information Collected Directly from You.

  • Account Creation. When you create an account, we may collect your e-mail address, username and password. If you provide it to us, we may also collect additional information from you, including your name, birthday (day and month), physical address, zip code/post code, phone number (home or mobile), gender and/or user image.
  • Purchases. If you make a purchase on our Sites and your shipping address is in the US, we will collect your order-related information, including your billing and shipping address (“Transaction Info”). We will also ask that you provide your payment information (credit card, debit card, or other payment method) at the point of purchase, but Forever 21 does not itself collect that information. Instead, that information is passed on to our payment processors, or if you use any third party payment services, directly to them.
  • Returns and Exchanges. When you return or exchange products, we may also collect Transaction Info.
  • Marketing Communications. Our Services provides you an opportunity to sign up for our marketing emails by providing your email address. We use your email address to communicate with you about our Services and exciting news, events, or promotional offers. Please see the Control Over Your Information section for additional information about opting out of our marketing communications.
  • SMS Text Messaging Program. If you are a resident of the US and join our promotional text messaging program, we will collect your mobile phone number. Only residents of the US are eligible to participate in promotional text messaging programs.
  • Customer Service, Inquiries, and Feedback. When you contact our Customer Service agents by e-mail, chat, phone, Social Media or via contact forms we provide for that purpose, we may collect any personal informationand other content that you provide to us, which may include, your name, e-mail address, postal address, IP address, geolocation data, and if you contact us via Social Media, your social media handle, your profile photo and any other publicly available information.
  • Prize Promotions. If you participate in a Prize Promotion, we may collect and process your name, social media handle, address, e-mail address, phone number, image, photograph, voice, statements, and/or other information included as part of the Prize Promotion.
  • UPC Code or Voice Search. If you are on our App and search by UPC code or voice search, we will collect the UPC image and the voice command used to complete the search. Note that in order to activate UPC code or voice search, we will need access to your device camera and/or microphone (as applicable), which requires your permission. If you wish to update your permissions, you may do so in the “Settings” options on your device.

Information Collected from Other Sources.

  • Affiliates. We may receive personal information from other companies and brands owned or controlled by Forever 21, and other companies owned by or under common ownership as Forever 21.
  • Referrals. We may receive information about you from third parties, including, without limitation, from your friends or family members who invite you to participate in our referral programs. We use personal information collected in connection with these referral services to communicate with the individual you are referring and to provide you any benefits, incentives and/or rewards you may be eligible for as a result of your referral.
  • Service Providers and Business Partners. We may collect your personal information from our vendor(s) and business partners, such as our data, marketing, personalization, performance, deep linking, or analytics service providers, advertising networks we work with, credit bureaus, fraud prevention service providers, mailing list providers, fulfillment partners, shipping carriers, and/or financial institutions that issue and manage the Forever 21 Credit Card and related rewards program.
  • Single Sign-On Account Login. We may also obtain information about you when you log in using single sign-on (“SSO”) through a third-party social network or authentication service, such as Facebook or Google. We do this by using OAuth authentication, a secure mechanism to give Forever 21 access to your account data without letting us know your password. We will have access to certain information from those third parties in accordance with the authorization procedures determined by those third parties, including, for example, your username, password, name, email address, and profile picture.
  • Social Media. When you interact with us through a social media site or third-party service, such as when you like, follow, or share Forever 21 content on Facebook, Twitter, Instagram or similar sites, we may receive information from the social network, including your profile information, picture, user ID associated with your social media account, and any other information you permit the social network to share with third parties. The data we receive from these third-party sites is dependent upon that third party’s policies and your privacy settings on that third-party site. You should always review and, if necessary, adjust your privacy settings on third-party websites and services before linking or connecting them to our Services. If you make a comment or post other content on our Social Media pages, please be aware that you are providing information directly to the social media network subject to their Privacy Policy and terms of use. As with other third party sites, we have no control over and are not responsible for their privacy practices.

Information Automatically Collected when You Use our Services.

  • Log File Data: including your internet protocol (IP) address, operating system, device type, browser type, browser id, date/time of visit, and pages visited.
  • Analytics Data: including the electronic path you take to our services, through our services and when exiting our services, as well as your usage and activity on our services, such as the links and object you view, click or otherwise interact with, the length of time you spend on the Services, (also known as “Clickstream Data”).
  • Location Data: including your general geographic location based on your IP address or more precise location when accessing our online services through a mobile device.